Dispatch, GM & AFM: To log in – use your business email you@qateam.ca
Policy & Priorities
If customer is using wrong department for their inquiry, set tickets to correct department and let customer wait in new queue.
If not sure about something, assign ticket to Mike.
Priority – Important
Live Chat
- DISPATCH – ALLWAYS #1 PRIORITYDo not proceed to the next steps if all service calls are not dispatched!
- GENERAL INQUIRIES – #2 Priority
- PARTS – #3 Priority
- SUPPORT – #4 Priority
- PICTURES – #5 Priority
TICKETS
- DISPATCH – ALLWAYS #1 PRIORITYDo not proceed to the next steps if all service calls are not dispatched!
- APPOINTMENT CHANGES – #2 Priority
- CUSTOMER CARE – #3 Priority
DISPATCH & OFFICE REMEMBER ALWAYS:
- When on-shift, set the status to “ONLINE“.
- Never ignore chats that you are not sure about, ask your GM or supervisor for help.