It is your responsibility to familiarize yourself with this Agreement prior to allowing our technician to begin work. Allowing our technician to commence service constitutes acceptance of this Agreement in its entirety.
Estimates remain valid for 5 days. Any payment by the customer (be it deposit, parts and/or labor, etc.) constitutes acceptance of the estimate and agreement to all of the provisions of these Terms and Conditions. When the estimate is accepted, your credit card will be stored on file and will be used for the remaining balance as soon as the repair is completed. When repair is completed, you may pay with a different credit card or use alternative payment options.
All appointments are set, based on the earliest availability, between 9 am-and 5 pm. An after-hours appointment might be available. We will assign 4 hours window a day before the service and request your confirmation by email and/or text and/or phone call. If you fail to confirm the appointment, we cannot guarantee the service. Part installation appointments will not be scheduled until part(s) have arrived.
A customer can request a service call to the job by a qualified technician. It will be billed from the time technician leaves the office to travel to the job and the time required to analyze the problem (not including the repair). A service call fee will also be charged in cases where a customer does not wish to proceed with the job for whatever reason (e.g., it costs more to repair the unit than it’s worth). It will be waived if the customer decides to accept our quote, pay a deposit and have us perform the job. A service call fee is non-refundable. The customer will be responsible for the service call fee if the problem is caused, or possibly caused by a source other than the appliance itself: installations issues, plumbing issues, electrical issues, venting duct clogged, or any other issue not related to the appliance.
The customer shall provide suitable parking. Our technician will cancel the service if parking is not available on streets with Restricted Permit Parking only. In this situation, trip charges may be billed to the customer.
The repair cost is based on the job, not on the time the repair takes to perform.
We need be given at least 12 business hours’ notice from the beginning of the appointment if you want to cancel or reschedule your appointment.
For example, if your appointment is between 12pm-4pm, we must be notified before 9am the day before. If you are calling after hours, please DO NOT LEAVE A VOICEMAIL.
A service call can be cancelled only with a live agent and a cancellation code will be provided to you over the phone. Failure to comply with our cancellation policy will result in a reduced service call of $129.99CAD + tax.
Payment must be made within 24 hours of the original appointment. A cancellation fee will be billed to customers who cancel late, cannot be reached, or are not at home at the scheduled service time. Call as soon as possible if you cannot keep an appointment.
The repair is considered completed if the customer paid for it in full and/or signed the acceptance form or an invoice. Payment of services in full will also indicate the customer has reviewed and tested the appliance and the service is completed to their satisfaction. We offer no refunds on completed or ongoing repairs. Repair also considered completed after technician finishes a job and have checked for appropriate finish. Including but not limited to obtaining proof of work, such as keeping swapped parts, and/or photos and/or videos of completed work.
Customer agrees to release “Quality Appliances Repair”, “13020452 Canada Inc.” Repair and Installation Services. its owners, employees, technicians, and contractors from any and all liability, express and implied, arising out of damages and expenses of any kind resulting from the repair of the customer’s appliance(s).
a) Somebody 18 years of age or older must be present at the time of service.
b) Customer must have a valid form of payment readily available at all times during the technician’s scheduled visit. We do not accept cheques.
c) Technician must have unrestricted easy access to the appliance, without interference from children, pets, and other distractions. Dismount the washer and dryer, if stacked, and empty the appliances.
d) Customer shall not smoke cigarettes near technician.
All work will be paid for upon completion of the job unless credit arrangements have been made prior to the original service call. All amounts overdue will incur a late fee of 2.5% per month or the highest rate allowed by law, whichever is smaller. You agree to pay all collection expenses including, but not limited to attorneys’ fees. We also may charge outstanding balance to the same payment method which was used for a deposit after completion of work. If payment is overdue for more than 30 days, the overdue amount will be referred to the collection agencies, which will be reported to a credit reporting agency (Transunion, Equifax). According to the Construction Act in Ontario, we may file a property lien against the premises, until final payment will be received.
Our standard install charge covers the removal and/or installation of an appliance, without the need to disturb/remove any other fixture. Repair or modification of gas, water, ventilation or electrical systems is not included. We do not verify regulatory compliance of such systems; it is the customer’s sole responsibility. The installation charge quoted does not include the cost of materials such as vent hoses, water lines, gas lines, hoses, fittings, etc. If a second person is required to install an appliance (e.g., stacked washer and dryer), such an additional person will be billed extra. A service call fee will be charged if the installation cannot proceed during the scheduled time.
We only use original parts or better. If the parts we use fail during the warranty period, we will pay for replacement parts but you will have to pay the shipping and handling fees. If parts fail due to normal wear and tear outside of the warranty period, we will charge our regular rate for replacement parts and labor. Shipping or handling is non-refundable. Electrical or special-order parts cannot be returned. Parts policy available at www.qualityappliancesparts.ca
We are not responsible for any work that is not performed by us, even if a customer followed our recommendations.
Our 30 to 90-day warranty covers only the same problem that we attempted to repair. It does not cover any other problems, repairs performed by others or if malfunction was not because of our errors (e.g., weather damage, pets). This warranty is exclusive to customer and cannot be transferred to anyone else. Void in case of improper appliance usage, maintenance and relocated appliances. A service call will be charged if service technician is dispatched more than once to address the same warranty issue but cannot find a defect or it turns out to be outside of warranty. We reserve the right to decide whether it is best to not offer a warranty. If our technician investigates the malfunction(s) and finds secondary issue(s) unrelated to the workmanship performed by our technician, we will and provide you with a quote on the cost(s) associated with the repair. No refund will be issued on labor or parts already provided. Partial refunds can be offered at our discretion. No warranty on damage caused by external problems or interference by anyone else (other than our technicians) sensing or tampering with the repair.
We shall not be liable for any amounts that exceed our service fees collected from the customer. IN NO EVENT WILL EITHER PARTY TO THESE TERMS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR ANY OTHER LEGAL THEORY IN CONNECTION WITH THESE TERMS AND CONDITIONS. THE WARRANTY SET FORTH IN THESE TERMS IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
This repair will be made for due consideration. I confirm that this repair will be paid for by the manufacturer warranty / extended warranty / service agreement. I agree that my liability for the cost of this repair is not waived and agree to be personally responsible for the cost of this repair in the event the manufacturer / service contract company / extended warranty provider fails to pay any portion of the full amount of these charges based on warranty limitations (it is your responsibility to families with the manufacture/ extended warranty / service agreement warranty limitation), or if the warranty provider fails to pay any portion of the full amount of these charges based on warranty limitations, or if the warranty provider fails to make payment. In the event that I am directly billed for all or a portion of the cost of this repair, I agree that I will remit said charges within 10 days of the billing date, as well as the reasonable cost of collection, including any attorney fees.
We are not responsible if damage is caused by.
a) Moving the appliance. Technician is not required to move the appliance but, if he or she agrees to do it for you, we cannot be held liable for resulting damages.
b) Water leaks. You understand the risks inherent in working on appliances connected to building’s plumbing system. Accordingly, we shall not be liable for unintended leakage and flooding.
c) Defective cooling.
d) Lifting glass cook top to access parts under it can result in breakage for which we will not be liable.
We reserve the right to refuse service to anyone using our reasonable discretion, particularly in cases of disrespectful or disruptive customers, danger to technician. A service call fee can be charged for services refused due to customer’s fault.
All owners, employees, technicians and contractors from “Quality Appliances Repair” Repair and Installation Services are may be tracked via GPS by our office and could use digital/action cameras attached to their body, vehicle and other personal stuff for personal security. In case of any disputes, life threatening actions, etc. Recordings will be forwarded to an authorities from a private cloud, where videos being uploaded in live while owners, employees, technicians and contractors being on shift.